One number, answered around the clock
Call for a storm emergency, a tree you want gone, or a question about trimming. If a tree is on a power line, call PECO first; if it is on the house or blocking the road, call 911 first.
(916) 312-2373Answered 24 hours a day, 7 days a week
What to tell us when you call
A few details tell us how urgent the job is and what the visit needs to cover.
- Where the tree is: the street address, and whether it stands in the front yard, the backyard or the sidewalk strip
- What it is doing: leaning, split, dead, dropping limbs, or simply in the way
- What is under or near it: a roof, garage, fence, parked cars or wires
- How we reach it: a driveway, side gate or alley, or only through the house
- Roughly how tall it is, and the species if you know it
- Whether anything is damaged or blocked right now
What happens after you hang up
For an emergency, we work out the first safe step with you on the call and get a crew to it as soon as one is free. For planned work, we set a time to look at the tree, then give you a price and a plan before anything is booked.
When every crew is booked or an after-hours emergency cannot wait, your call may be forwarded to another trusted local tree company; availability and pricing may vary by provider, so confirm licensing and insurance before work begins.
While you wait for the visit
Most of what helps is about keeping people clear and the path open.
- Keep children, pets and cars out from under a cracked trunk or a hanging limb.
- Stay well away from any branch touching a wire, even the thin one running to the house.
- Leave fallen wood where it lies if it is pinned or under tension; it can spring when cut.
- Let a neighbor know if we may need to pass through their yard or reach over their fence.
Questions about calling us
The same one, (916) 312-2373. It is answered 24 hours a day, every day of the year, so there is no separate after-hours line to hunt for.
Yes. Plenty of calls are questions about a permit, a lean or a branch near the house wire, and answering them is part of the job. If it turns into work, we set up a visit.
Not always. If the tree can be reached without going through the house or a locked gate, we can look while you are out. For a backyard with no outside access, someone needs to let us in.
Call anyway. In Philadelphia you may cut back branches crossing onto your side at your own expense, but not enter their yard without permission, and work on the tree itself needs the owner's agreement.